How To Book For College Students Leaving Home For The First Time - Laundry, Cooking, Car Repair Etc
FAQs
How can we help yous?
Are iQ sites secure?
Each iQ site is covered by CCTV and has onsite security staff, with staff present 24 hours a 24-hour interval. There is as well a digital entry system at each building. Y'all should not let people to 'tailgate' – that is, hold the door open for people backside you as you enter.
Can I book if I'thou under eighteen?
i Q does not accept parental responsibility for occupiers under the historic period of 18.
We require that all tenants living at one of our properties in England and Wales to be over the historic period of 17 or turning 17 during the academic year booked to live at iQ, and tenants living in our Scottish properties to exist age 16 or over.
Exceptions to this rule are available in selected cases through prior arrangement. If in doubt, please contact your preferred iQ site and the team volition be able to propose you.
Can I bring a TV?
If y'all want to bring a TV, check that your room has a TV signal and don't bring one larger than 21". Yous tin't mount your TV on the wall, so make sure it's free-standing. While all TVs provided past iQ in communal areas accessed by all residents are covered by a Boob tube Licence, you will need to buy your own licence if you bring your ain TV or if there is one already in your room or shared kitchen & living area. If you're unsure, delight check with your site team.
For details of licensing requirements regarding catch-upwardly TV and online streaming, please refer to your resident handbook, ask your site team or contact TV Licensing.
Can I bring my wheel?
Aye – most iQ sites take a secure bike store that is free to use for all iQ residents. You volition need to register and tag your bike with our team when you arrive.
Can I bring my car?
Some of our sites take limited parking, including in some cases disabled parking trophy. All the same, equally our locations are generally close to universities and local amenities, a car shouldn't really be necessary. If you do want to accommodate parking, speak to your site team every bit soon as possible - any spaces available are likely to be reserved very quickly.
Can I bring pets?
Sadly, we practise not permit pets at iQ. However, nosotros make an exception for residents who crave the assistance of a trained and registered Service Dog or Assistance Canis familiaris.
Any requests for emotional support animals that are prescribed by a licensed mental wellness professional person are assessed on a case by case basis.
Can I choose where my room is in the building?
Yep, yous can specify where y'all would like your room to be – from those which are nonetheless bachelor – at the fourth dimension you volume.
Can I choose who I live with in a shared flat?
Our online booking system will show the gender of those who accept already booked a room in your called flat, if this information is bachelor.
If you want to make a group booking with people you already know, our grouping booking procedure will help you practice this.
Can I have overnight guests?
Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than than 3 nights within a 7 twenty-four hours period. We would ask you to respect your fellow residents and allow your flatmates know besides as sign in your guest at reception. Y'all are responsible for the behaviour of any guests you bring to your iQ site.
Due to COVID-19 , we may need to make changes to our guest policy in accord with Regime guidance. You can notice out more electric current information about our policy hither.
Can I make a group booking?
Yes. If you'd like to share with friends, you tin can find and select rooms in the aforementioned flat on our booking portal. Alternatively, please speak to a fellow member of the site team and they volition exist happy to help you.
Can I motility in early?
Can I move out early?
You can movement out whenever you lot are gear up but the contract you have with iQ is a Stock-still Term Tenancy Understanding and you lot will nonetheless demand to pay the full rent until the end of the agreement.
For extenuating circumstances, you can apply for an early tenancy release to exist considered by emailing [e-mail protected]
Can I share my room with my partner?
Nosotros offer complimentary dual occupancy beyond the majority of studios where both residents are students.
You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. We'll ask for your partner'southward details during the booking stages,
If your partner is not a student, delight speak to a member of the site team or contact us on [electronic mail protected] and they may still exist able to assist.
Can I smoke in my room?
No, all iQ accommodation is non-smoking. Yous may smoke outside in designated smoking areas. Delight do not smoke anywhere near other residents' windows, as the unwelcome smell of smoke can migrate into their rooms.
Can I shop my stuff with you over the holidays?
Yep, nosotros can arrange temporary storage for possessions you don't desire to have abode with you. Just ask your Reception squad for details.
Alternatively, you tin can utilize the Pinglocker app for storage and relocation services they provide nationwide.
Can I sublet my room to someone else?
No. And so please don't try.
If y'all do find yourself needing to motility out for whatsoever reason, your site team can suggest you on making arrangements to discover a replacement tenant.
Can I swap my room?
Information technology may be possible to swap or change your room in one case y'all have moved in, bailiwick to availability. A room change fee will apply. To notice out if it's possible for you to change room, delight speak to the accommodation manager at your site.
Exercise I accept to be home by a certain time each dark?
No, it's up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.
Do I need to clean my accommodation when I move out?
Aye, please make sure your accommodation is clean to avoid whatever cleaning charges. You lot can notice a checklis t of things to take care of hither.
For our London residents, if you lot wish to salve time you tin apply thePinglocker app to suit a room make clean at an additional toll.
Practice y'all have laundry facilities?
Yes, the vast majority of our sites have a laundry room where you can wash and dry your dress. These are operated by an independent provider, Circuit Laundry or Miele. You lot volition need to pay to use the machines via a summit-up card or their mobile app.
For our London residents, Pinglocker provides convenient collection & delivery service for dry cleaning and laundry at an additional cost. You can book these services through iQ Student Sevices on the iQ app – or yous can visit PingLocker'due south website
Practise you provide bedding?
No, and so please bring your own sheets, duvet, pillows, towels etc when you lot motility in – or you may prefer to buy them locally on inflow.
Alternatively, you can society a bedding pack online from Pinglocker (along with many other useful items), and it'll be ready and waiting for you when yous move in.
Does iQ allow the use of drugs at its accommodation?
No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives iQ the right to confiscate substances, including 'legal highs' without the consent of the resident.
How can I make a complaint?
Complaints can be fabricated straight through the iQ App or by sending an e-mail to the site team or [e-mail protected] where the advisable member of iQ will seek to find a resolution.
We try to resolve whatsoever complaints internally, merely understand there may be times when this is non possible. Our complaints process is detailed here.
How exercise I book?
Booking online is quick and easy – information technology shouldn't take more than 10 minutes.
If y'all prefer, you can call u.s.a. (it'due south best to phone call the site you want to volume at direct), or visit us at your chosen iQ location. You will need to pay a non-refundable booking fee to secure your booking, which can be paid by debit or credit carte du jour.
How exercise I cancel my booking?
If you have entered into the Tenancy Understanding and you wish to cancel your booking, you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you tin can provide proof that you fit whatsoever of the post-obit criteria and have not yet collected your key, and provide the evidence required within the timescales as detailed below:
- Yous notify us of your intention to abolish your booking prior to ane August or, if your Tenancy Start Date (as divers in your Tenancy Agreement) is in whatsoever month other than September, 28 days before your Tenancy Start Date.
- Y'all notify us of your intention to cancel inside vii days of payment of your Booking Fee (if yous have paid a Booking Fee) and yous have not collected your keys.
- Your UK Visa application has been denied.
- You have not obtained the required qualifications to become into your commencement University of choice
- You are deferring your university entry.
Where the reason for counterfoil tin't exist proved with supporting bear witness attached to the cancellation asking in line with the above, the pupil will remain liable for the full contractual rent, unless and until a replacement tenant is found. The student is responsible for finding an eligible replacement tenant, although site staff will aid where possible. If a replacement tenant is found, once the new replacement tenant has signed their Tenancy Agreement and paid whatever rent due, the student will be released from the contractual obligations laid out in the Tenancy Understanding. Whatever overpaid rent money will be refunded, less
Details of our cancellation policy for England and Wales can be found here
Details of our cancellation policy for Scotland can be found here
All counterfoil notifications must be made via the 'cancel my booking' button found in your iQ account or using the iQ app or the online resident portal or by emailing [e-mail protected]
How do I go my post / mail service?
Your mail will be delivered to a lockable mail service box for your flat. Larger items or those that require a signature on delivery will be retained by Reception. Y'all volition be notified if Reception receive an item for you, and yous should collect it as presently equally possible.
How do I qualify to live at iQ?
To qualify as a resident for iQ yous must confirm that you are a pupil at a college education establishment in the Great britain.
How practice I update my marketing preferences?
If you lot would like to hear from us past email, telephone or SMS please allow us know past contacting[email protected] with your preferred contact details.
How much does it cost to live at iQ?
Prices vary according to the site and type of accommodation you lot need – please check the property page of your chosen site to run into the current prices and any offers which may be running.
Rent is payable in instalments throughout the year, and includes utility bills, contents insurance and free WiFi. Access to well-nigh facilities on your site, including gyms and cinemas where available, is included.
How volition I get to know people at iQ?
Our sites are domicile to an international community of students, ofttimes studying at a diverseness of dissimilar institutions, and information technology'due south this diversity which can make living with us such a rewarding feel.
We organise regular social events where you tin can get to know your fellow residents. Y'all will find posters on site telling you what'south coming upward soon – or just enquire at Reception.
I merely accept a conditional offer from my academy. Can I all the same volume at iQ?
Yes – if y'all don't get the grades yous need to be accepted by your chosen university and then, subject field to the booking terms and atmospheric condition, your booking fee will be refunded in full.
Information technology may besides be possible to transfer your booking to another iQ location, field of study to availability. Phone call the site team at the iQ location you originally booked with as before long equally possible if yous demand to do this.
In the event of a fire, how can I trust that my adaptation is prophylactic?
The safety and security of our residents is our number one priority. All of our sites are fully compliant with electric current condom standards. Our adaptation has fire alarm systems in place as well equally burn prevention equipment, and nosotros comport out regular testing and evacuation drills. Our buildings are also regularly audited past external, independent consultants.
iQ has a full-time, highly qualified, Health and Safety team who visit sites regularly. Nosotros also employ accredited national providers to service and maintain life safety systems. Additionally, all sites take staff present 24 hours a 24-hour interval, seven days a week.
We are continually reviewing our programme of security, fire and safety standards. If you lot would similar further information about our ongoing fire safety program please read our fire safety update.
Is food and potable available on site?
Our sites don't have restaurants or cafeterias, but most sites provide vending machines where you can buy chocolate, crisps, drinks, water ice foam and other snacks.
Is in that location internet access on site?
Yes, all our sites are equipped with WiFi, attainable throughout the building at no extra charge. This service is provided by our internet partners, ASK4. If you have any issues with connecting, y'all can discover their contact details in the welcome pack you volition receive on arrival.
There's damage in the flat, will I be charged for information technology?
We know accidents tin can happen, simply any intentional impairment to iQ holding will result in costs being passed onto residents. The cost to remedy any impairment to communal areas will result in equal charges if no i accepts responsibleness.
It's best to be proactive to avoid any surprise charges for amercement. Report any repairs or damage every bit shortly as possible so we can fix it and discuss whether there will exist any charges. You can log any repairs via the maintenance section of your resident portal, or on the app.
What can't I bring?
Your resident handbook contains a list of prohibited items. This includes many items prohibited for burn down safety reasons, such as candles, oil burners, gas appliances and fan heaters. Delight see the full list beneath. If you need further guidance on whether an particular is permitted or not, please inquire your site team before you motion in.
No weapons or drugs (including 'legal highs') are permitted under whatsoever circumstances.
Nosotros don't allow:
Candles, fireworks, Chinese lanterns, incense, incense burners, kerosene, petrol, LPG gas and LPG gas appliances, compressed gas and compressed gas appliances, rice cookers (unless CE marked), shisha pipes, gas burners, oil burners, tea lamps, halogen heaters, exposed element heaters, fan heaters, real Christmas trees, mains voltage Christmas lights, portable cooking stoves.
What do I demand to bring?
You tin can see what'due south included in your room on the room details page for your iQ site. Amidst the things you lot will need, or may desire, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a estimator or laptop.
We have compiled a checklist of things you lot may want to bring - or buy when y'all arrive.
What happens if I tin't afford my rent?
If yous notice yourself in financial difficulties, you should speak to your site squad as soon possible. Likewise, if the dates your rent instalments are due do not align with the dates you lot receive your student loan, delight let us know and nosotros will endeavor to come to a solution.
All residents are required to register a guarantor, who will be ultimately responsible for your hire if yous practice not make payment. The guarantor will need to provide identification and sign a Guarantor's Agreement, confirming they agree to human activity as your guarantor.
What happens to my booking fee?
Your booking fee is non-refundable (except in the limited circumstances listed in the booking terms & atmospheric condition).
The booking fee is treated as payment towards your first payment of rent and volition be credited to your offset rent instalment.
When are my instalments due?
Who can be my gaurantor?
Your guarantor can be UK or International based, but must be aged 21 or over; not a full time student; or a current resident in an iQ property. If y'all are unable to pay your rent and/or practise not act in accordance with the terms of the your tenancy agreement, your guarantor will be under an obligation to pay any outstanding amounts.
Will my flat be cleaned?
No, that'south down to you and your flatmates. We'll keep the mutual areas of the edifice, like the social spaces, reception and laundry, make clean and tidy.
Many residents put a rota together so each person in the flat does their fleck to proceed it clean. If you would prefer to become someone in to practise it, you tin can book cleaning services through the app (provided by Pinglocker at certain locations) at an additional cost.
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Source: https://www.iqstudentaccommodation.com/faqs
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